Thank you for choosing to change lives with your purchase!

We want you to have a great experience with our products, so if your question is not answered in the below responses please get in touch here.

Ordering

Q: How do I know if my order went through?

A: Once your order is placed, you will receive an email confirmation with your order receipt.

Q: What if my shipping address is different than the billing address?
A: Check the box on the checkout page that notes your shipping is different than your billing address. It will allow you to fill out the correct information for the shipping address.

Shipping

Q: Do you ship internationally?
A: Yes, at check-out just enter in your country and address, it will calculate your shipping costs for you. International orders are sent via International Tracked and Signed.

As we are a small business it is sometimes tricky to calculate a flat rate postage price internationally - and many of our items are very heavy. Please feel free to contact us for a quote or advice and we'll do our best to help.

Please be aware that you may be charged for import duties and customs charges on the arrival of the goods in your country.
 
Q: How quickly will my order ship?
A: Orders are shipped within 1 - 3 days (business days are Monday - Friday).
 
If your time is short a gift card is a great option - it's sent electronically immediately!
 
Estimated shipping times are as follows:
 
UK: 1 - 3 working days
Europe: 3 - 5 working days
USA, Australia and New Zealand: 5 - 7 working days
 
Please bear in mind that, sometimes, it takes a package a little longer to arrive! Due to Covid 19 there may be some delays to shipping times.
 
Q: How do I track my order?
A:  All parcels are sent via recorded delivery and you will receive a tracking number with your shipping notification. 

Returns & Exchanges

Q: What is your return policy?
A: We want you to be delighted with your purchase, thus you can return an item anytime within 14 days of purchase. The item must be returned in its original condition and packaging.
 
Please contact us before returning your item by emailing kanthakarma@outlook.com. 
 
We will refund everything but the original shipping cost, using the same payment method you used to purchase the item. You are responsible for returning the item to us and for making sure that the goods do not get damaged or lost.
 
Unfortunately, we cannot accept returns on sale items or gift cards. Earrings and masks cannot be returned for hygiene reasons.

Gifts FAQ

Q: Do you have Gift Vouchers?
A: Yes we do. They are quick and easy, earth friendly gifts you can send directly by email to your family and friends. You'll find them here.
 
Q: Can I include a personal note?
A: Of course. We are happy to handwrite a note to include in your parcel. Just write your gift message in the box marked Gift Message" on your Cart page before checkout; we'd be happy to include it.
 
Q: Do you gift wrap?
We wrap our kantha throws in paper tissue & twine; nice enough to send directly to any gift recipient. We use compostable and recyclable packaging to keep your items safe. All our packaging is plastic free, recycled and recyclable.

Ethical FAQ’s

Q: Who makes our kantha?
A: We work with partner organizations that employ marginalized women in Bangladesh specifically helping them become self-sustaining. Our hope is to provide a fair wage, relevant job training and a dignified living for many who are susceptible to human trafficking. To find out more about our partners click here.
 
Q: Do your workers get paid a fair-wage?
A: Yes, we make sure that all of our partners employ fair-wage practices. More often than not, our partners go above and beyond just a fair-wage. They provide crisis-counselling, education, and housing for their women. Poverty alleviation is a holistic effort. To found out more click here.

Kantha Care

Q: How do I take care of my Kantha Karma blanket?
A: Because of it’s hand-stitched design we recommend a gentle (cold), or hand wash. Our cotton kantha quilts will not warp or change with gentle washing, nor the low heat of a tumble dryer. No need for ironing, it just adds to the snuggly nature of it.
 
For silk blend throws, dry cleaning is recommended.
 
Q: What are the different kantha sizes?
- Standard kantha throws are made from half the size of a sari: approximately 3.3ft x 6.6ft (1m x 2m).
 
- Double kantha throws are made from one full sari on each side: approximately 6.6 ft x 6.6 ft (2m x 2m). They are square sized.
 
- Kantha small blankets (baby quilts) are square sized, approx. 3.3ft x 3.3ft (1m x 1m).